Consumer Protection & ANPC Compliance

1. Company Information

In accordance with Romanian consumer protection laws, the following are the official details of our company:

• Company Name: Cloud MedEdu Solutions SRL
• Registration Number: 51286137
• Tax ID (CUI): 51286137
• Registered Address: Victoriei Street 103-105, Bucharest, 001068, Romania
• Phone: (0040) 769 129 116
• Email: info@testcoms.com
• Website: www.testcoms.com

2. Return & Refund Policy

Cloud MedEdu Solutions SRL offers an online premedical course, which is classified as a digital product. As such, our refund policy follows the provisions outlined in OUG 34/2014, which governs digital content purchases in Romania.

Refund Eligibility:

• If you have not accessed the course content, you may request a refund within 7 days of purchase.
• Once you have logged into the course platform, accessed materials, or completed any lessons, refunds are no longer available due to the nature of digital products.
• If you experience technical issues preventing access to the course, please contact us for assistance. If the issue cannot be resolved, a refund may be considered.

How to Request a Refund:

To request a refund, please contact us at:
📧 Email: info@testcoms.com
📞 Phone: (0040) 769 129 116

All refund requests will be reviewed, and if approved, the refund will be processed within 14 days using the original payment method.

3. Complaints & Dispute Resolution

If you have any complaints or concerns about our services, we encourage you to contact us first for a resolution:

📧 Email: info@testcoms.com
📞 Phone: (0040) 769 129 116

If we are unable to resolve your complaint to your satisfaction, you have the right to submit a complaint to the Autoritatea Națională pentru Protecția Consumatorilor (ANPC):

🔗 File a complaint with ANPC: https://anpc.ro/ce-este-anpc/soluționare-sesizări/

For cross-border disputes, consumers can also use the European Online Dispute Resolution (ODR) platform:

🔗 Access the ODR platform: https://ec.europa.eu/consumers/odr

4. Data Protection & GDPR Compliance

Cloud MedEdu Solutions SRL complies with the General Data Protection Regulation (GDPR - EU 2016/679) regarding the collection and use of personal data.

• We only collect necessary information for providing our services.
• Your personal data is kept secure and never shared without consent.
• You have the right to access, modify, or delete your personal data at any time.

For more details, please review our Privacy Policy.

5. ANPC & Consumer Protection Notice in Footer (For All Pages)

📌 "For complaints and consumer protection inquiries, please contact Autoritatea Națională pentru Protecția Consumatorilor (ANPC) at www.anpc.ro or use the LINK  https://legislatie.just.ro